Privacy Policy

Effective Date: 8/6/2026

This Privacy Policy explains how Drain Cleaning Torrance (“Drain Cleaning Torrance,” “we,” “us,” or “our”) collects, uses, discloses, and protects information collected through draincleaningtorrance.net (the “Site”) and in connection with our drain cleaning services. This policy applies to visitors, customers, and anyone who submits information through the Site, by phone, or by text message.

By using the Site or submitting a request for service, you agree to the collection and use of information as described in this policy.

Information We Collect

Drain Cleaning Torrance collects information directly from you, automatically through the Site, and from third parties involved in providing or scheduling service.

Information you provide directly may include:

  • Name, phone number, and email address
  • Property address and service location
  • Description of the plumbing issue or service requested
  • Payment information submitted for invoicing or online payment
  • Messages sent through the contact form, chat widget, or text messaging

Information collected automatically may include:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring website
  • Cookies and similar tracking technologies, as described below

Information from third parties may include:

  • Information provided by review platforms, such as Google or Yelp, when you leave a review referencing our service
  • Information from marketing or scheduling platforms used to manage appointments and estimates

How We Use Your Information

Drain Cleaning Torrance uses collected information to:

  • Schedule, confirm, and provide drain cleaning and plumbing services
  • Prepare and send estimates, invoices, and service confirmations
  • Respond to inquiries submitted by phone, text, email, or the contact form
  • Send appointment reminders and service-related updates
  • Improve the Site, our services, and customer communication
  • Comply with legal obligations and maintain business records
  • Send promotional messages or offers, where you have opted in to receive them

We do not use information collected through the Site to make automated decisions that produce legal or similarly significant effects.

Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to operate core features, remember preferences, and understand how visitors use the Site. Cookies may be set by Drain Cleaning Torrance directly or by third-party services, such as analytics or advertising providers, embedded on the Site.

You can adjust browser settings to refuse or delete cookies. Disabling cookies may affect the functionality of certain Site features, such as the contact form or online scheduling tool.

How We Share Information

Drain Cleaning Torrance does not sell personal information. Information may be shared in the following circumstances:

  • Service providers: With scheduling software, payment processors, and communication platforms that support day-to-day business operations, under obligations to protect your information.
  • Legal requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of Drain Cleaning Torrance, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of business assets, where customer information may be transferred as part of that transaction.
  • With your consent: In any other circumstance where you have given explicit permission to share your information.

Data Security

Drain Cleaning Torrance uses reasonable administrative, technical, and physical safeguards to protect information collected through the Site and during service delivery. No method of electronic storage or transmission is completely secure, and Drain Cleaning Torrance cannot guarantee absolute security of information submitted online or by phone.

Data Retention

Drain Cleaning Torrance retains customer and service information for as long as necessary to fulfill the purposes described in this policy, including scheduling, invoicing, warranty follow-up, and legal or tax record-keeping requirements. Information no longer needed for these purposes is deleted or anonymized on a periodic basis.

Your Privacy Choices and Rights

Depending on your state of residence, you may have rights regarding your personal information, which can include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or contractual exceptions
  • Opt out of marketing communications at any time
  • Request a copy of your information in a portable format

To exercise any of these rights, contact Drain Cleaning Torrance using the information in the Contact section below. We may need to verify your identity before processing certain requests.

Text Messaging and Communication Consent

If you provide a phone number to Drain Cleaning Torrance, you may receive text messages related to scheduling, service confirmations, and estimates. Message and data rates may apply. You can opt out of text communications at any time by replying “STOP” to any message or by contacting us directly.

Third-Party Links

The Site may contain links to third-party websites, such as review platforms or mapping services. Drain Cleaning Torrance is not responsible for the privacy practices or content of third-party websites. Review the privacy policy of any third-party site before submitting information.

Children’s Privacy

The Site is not directed to individuals under the age of 18, and Drain Cleaning Torrance does not knowingly collect personal information from children. If you believe a child has provided personal information through the Site, contact us so we can remove it.

Changes to This Privacy Policy

Drain Cleaning Torrance may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised effective date. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or requests regarding your personal information can be directed to Drain Cleaning Torrance using the details below.